Delivery Policy

For your peace of mind all orders are sent with proof of posting and are insured against loss or damage.

UK Shipping in the UK is as follows:
All UK orders qualify for free shipping with the below exceptions. Orders are usually dispatched within 3-5 working days. Orders are sent using the most economic method – for all orders this is usually a 24 hour courier delivery service. Pallet deliveries and deliveries to NI and UK highlands and islands will usually take an additional 1 working day to deliver. Please note that there is a extra charge for delivery to the following postcodes:- AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50, HS, IV41-49, IV51, 55 & 56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE. Additional delivery charges will also be incurred to the following locations:- UK Islands, Northern Ireland, Republic of Ireland and Channel Islands. Non-delivery and Redirection Fees Please ensure that the address details you supply are complete and correct. If you receive a card to say that the courier attempted delivery please contact the courier immediately using the details on the calling card. Couriers apply significant fines and redirection fees to items that cannot be delivered due to incorrect or incomplete address details and to items that are not called for or arranged for redelivery within 5 days of the first attempt to deliver. Any such fines, fees and subsequent redelivery costs will be passed on to you. Non-UK Deliveries We are able to offer competitive delivery prices throughout most of Europe. Please check the delivery calculator in our shipping cart to calculate delivery charges to your destination. Non-Deliveries If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately. If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs. Delivery Schedule Neat Wholesale normally dispatch orders within 3-5 working days. After this the delivery schedule is as per the terms and conditions of the chosen delivery agent. As an indication: All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery. If we are aware of any delays in delivery times we will contact you immediately.

You may cancel your order without cost up to the point that you receive confirmation that your order has been processed and dispatched. Once an order has been processed you may return the goods as described in the Returns Policy section of our Terms and Conditions. To cancel or return goods please contact us via any of the methods described in the About Us section of our Terms and Conditions quoting your order number.